Returns Policy

Returns Policy

At Zoah Ltd, we take pride in offering high-quality underwear and swimwear products. In compliance with UK law and due to hygiene reasons, we are unable to accept returns on any underwear or swimwear items once they have been dispatched and received by the customer. This policy ensures that all our customers receive brand new, unworn products.

We understand that selecting the right size and style can be challenging when purchasing online. To assist you in making the best choice, we provide detailed sizing charts and product descriptions on our website. Please review these carefully before making your purchase.

In the rare event that you receive a defective or incorrect item, please contact our customer service team within 14 days of receiving your order. We will gladly assist you in resolving the issue promptly.

Please note that returns will only be accepted for items that are in their original, unworn condition with tags intact. Returns that do not meet these criteria will not be accepted and will be returned to the sender at their expense.

We recommend that you carefully review your order before completing your purchase to ensure that you have selected the correct size and style. If you have any questions or concerns about our products, sizing, or policies, please don't hesitate to contact us. Our dedicated customer service team is here to assist you.

Thank you for choosing Zoah Ltd for your underwear and swimwear needs.

Sincerely,

Danielle St James

Zoah Ltd